Associate Customer Engineer x2

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Lead: Business Support, the successful incumbent is responsible for providing IT end-user support to internal and external users of RAF ICT services.

Key Performance Areas

Ensure IT Services are Accessible to Internal and External RAF customers

• Attend IT incidents and requests.
• Setting up of user’s machines.
• Configure new equipment.
• Adopt proactive approach to prevent problems from arising.
• Ensure compliance to OHS when setting up.
• Escalate problems to Senior Officer: Technology Support where necessary.

Provide Desktop Support

• Provide software and hardware configuration according to business requirements.
• Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
• Undertake maintenance and repairs on damaged and repairable hardware.

Management of Multifunctional Devices and Scanners

• Establish connection and access to MFD and Scanners for all users.
• Identify problems; log calls with Service Desk and escalate matters to senior Officer: Technology Support.
• Manage replacement of consumables in the region.

Provide Network and Telephone Support

• Replace faulty devices.
• Provide 1st line support telephone infrastructure.
• Provide 1st line of network support.
• Participate in power failover testing.

Asset Management

• Undertake audits of hardware and software assets.
• Conduct Bi-annual asset verification.
• Adherence to asset management policy

AV Support

• Attend to AV requests.
• Attend to 1st line AV problems and escalate matters to Senior Officer: Technology Support.

Reporting

• Provide input to IT Operations reports.

Qualifications and Experience

• National Diploma in Information Technology related qualification.
• Microsoft 365 Certified (Any) will be advantageous.
• AWS Cloud Practitioner Foundational will be advantageous.
• Relevant 2 years’ experience in system support

Technical and behavioral competencies required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Citrix knowledge advantageous.
• Willingness to travel and extra hours.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.