Officer Capital Payment
Cape Town, Western Cape, ZA
NB: This is a 11 Months Fixed Term Contract Position
Purpose of the Job: To request capital payment.
Key Performance Areas
To request of capital payments
- Request payments in terms of block settlement agreements.
- Request payments in respect of capital for claimants and/or their representatives.
- Request time frames within which payments are to be effected in terms of the court order.
- Prevent delays in requesting payments.
- Identify fraudulent payments and advise Forensics.
- Identify and record interim payments to prevent duplicate payments.
- Compile a schedule of files where settled or capital payment is to be requested.
- Check and prevent duplicate payments.
- Follow up on delayed/pending payments.
Provide customer services to clients of the RAF
- Attend to queries from both internal and external stakeholders.
- Provide advice and guidance to Claims sections in respect of duplicate or dummy files.
- Identify referrals to Recourse and Recoveries.
- Request termination of mandates where necessary before effecting payments.
Collate and compile statistics as required
- Record and maintain statistics on Payments requests.
- Monitor and report on failed payments.
- Keep daily stats of activities on work allocated and work to be done.
- Submit daily, weekly and monthly stats as required.
Render advisory responsibilities
- Attend to queries from stakeholders pertaining to capital payments outstanding.
- Provide feedback on payments to claims sections and attorneys.
Provide office administrative services
- Pre-screen files to ensure that they belong to the correct department of the RAF.
- Validate that the correct banking details are loaded on the system prior to requesting payment.
- Verify and validate that the payment is requested to the correct payee.
- Receive and record files where capital payments are to be requested after concluding the validation process.
- Updating the information on the files to correlate with the claims system iro claim number, link number, claimants and attorneys details.
- Compile lists of finalized files to be forwarded to CAFS.
- Request and return files from CAFS and claims when required.
- Attend to queries.
- Update the status and allocation of files on claims view system.
- Maintain accurate records of files where capital payments are to be requested.
- Keep records of movement of all files.
Qualifications and Experience
- NQF 7 (Bachelor’s Degree or Advanced Diploma) related qualification to discipline.
- Relevant 3 years’ experience in claims system, MVA procedures and knowledge of court processes environment.
Technical and behavioral competencies required
- Communication (written, verbal and listening skills).
- Customer service orientation.
- Professionalism.
- Good organizational skills.
- Problem solving skills.
- Interpersonal Relations.
- Team Player.
- Planning and organizing.
- Analytical thinking.
- Conflict management.
- Decision making skills.
- Personal mastery
- Emotional wisdom
- Ethics and governance
- Customer orientation and customer focus
NB: “RAF offers Total Employment Cost packages with no contributions from the Employer, successful candidates are required to structure their packages in manner that will suit their needs”.