Administrator: Capacity Enterprise and Monitoring

The Road Accident Fund’s mission is to provide timely and equitable assistance to those affected by motor vehicle accidents through the provision of appropriate social benefits to ensure financial relief and recovery for qualifying individuals.

Purpose of the Job: Reporting to the Manager: Capability Planning and Continuity Services, the successful incumbent is responsible for providing day-to-day capacity support, enterprise and cloud monitoring within the ICT environment to help meet service levels, performance requirements, reliability and continuity.

Key Performance Areas

Enterprise Capacity Operations

• Support the execution of capacity management activities across enterprise systems, cloud platforms and IT components.
• Assist with the installation, configuration and routine maintenance of approved monitoring tools, agents and cloud monitoring dashboards.
• Monitor system and cloud service performance, utilisation, event logs and alerts, and escalate issues where required.
• Capture and maintain accurate capacity and performance information for storage, servers, network and cloud environments.
• Assist with routine system and cloud platform checks, tuning activities and basic corrective actions in line with approved procedures.
• Provide input to capacity tracking, cloud utilisation analysis and support the preparation of operational reports.
• Set up and maintain user and service accounts as instructed and support system software and cloud administration activities.

Enterprise Capacity Support

• Collect and maintain information on business, system and cloud service requirements that may influence capacity demand.
• Assist with capacity trend analysis, baseline updates and routine forecasting activities across on-premises and cloud environments.
• Provide administrative and technical support for capacity management and cloud monitoring tools.
• Support the consolidation of capacity inputs from ICT, cloud service teams, business and project teams.
• Assist in ensuring that capacity information is available for project, operational and cloud resource planning activities.

Availability of ICT Infrastructure

• Percentage reduction in failures of third-party performance on MTTR/ MTBF against contract targets
• Percentage reduction in the cost of unavailability across ICT and cloud services.
• Percentage improvement in service delivery costs for infrastructure and cloud services.
• Timely completion of regular risk analysis and system reviews for infrastructure and cloud platforms.
• Timely completion of regular cost-benefit analysis established for infrastructure and cloud resources.
• Component and cloud service failure impact analysis.
• Monitor and compile routine enterprise system and cloud performance reports.
• Prepare accurate system activity, monitoring, cloud utilisation and capacity reports.
• Maintain records and supporting documentation for operational and cloud reporting purposes.
• Provide input into briefings, presentations and reports on enterprise and cloud operations as requested by management

Reporting

• Monitor and compile routine enterprise system and cloud performance reports.
• Prepare accurate system activity, monitoring, cloud utilisation and capacity reports.
• Maintain records and supporting documentation for operational and cloud reporting purposes.
• Provide input into briefings, presentations and reports on enterprise and cloud operations as requested by management

Stakeholder Management

• Maintain effective working relationships with relevant internal and external stakeholders, including infrastructure, application and cloud service teams.
• Respond to routine stakeholder queries on operational, capacity and cloud monitoring matters and escalate issues where necessary.
• Support communication and coordination with stakeholders on operational, service availability and cloud-related matters.

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in Information Technology-related qualification.
• Operational framework like ITIL 4 Foundation.
• Microsoft Certified: Azure Fundamentals and AWS Certified Cloud Practitioner will be an advantage.
• Relevant 4 years’ experience in ICT enterprise systems, cloud environments, systems administration, monitoring, reporting or capacity support within a multi-user environment.

Technical and Behavioral Competencies Required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Basic knowledge of cloud, virtualisation and hybrid infrastructure environments.
• Basic knowledge of capacity, performance and cloud monitoring tools.
• Understanding of cloud service availability, utilisation, performance and operational reporting.
• Self-motivation and ability to work independently and as part of a team.
• Communication skills.
• Analytical skills.
• Ability to troubleshoot and resolve hardware, software and cloud service issues.
• General awareness of current and emerging ICT and cloud trends.
• Ability to research and understand technical documentation.
• Understanding of how to apply various technical resources in enterprise and cloud environments.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

P

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.

Security Vetting shall be conducted on all prospective employees.

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.