Administrator: Infrastructure Operations

The Road Accident Fund’s mission is to provide timely and equitable assistance to those affected by motor vehicle accidents through the provision of appropriate social benefits to ensure financial relief and recovery for qualifying individuals.

Purpose of the Job: Reporting to the Manager: Infrastructure Operations, the successful incumbent is responsible for the technical administration of the infrastructure and cloud services to ensure a smooth configuration, maintenance and overall functioning of the cloud environment.

Key Performance Areas

Server Installation and Administration

• Participate in the setting up, configuration, and maintenance of server services.
• Ensure authentic systems policies and structured access control through Active Directory.
• Maintain and administer Microsoft systems and servers (Microsoft servers, AD Exchange, SCOM & SCCM)
• Monitor healthy state of active directory toolset, ADMT, Group Policy management, DNS, DHCP, account and file security, storage technologies.
• Maintain active directory in a multi-site, multi-AD server, 3000+ end user organisation.
• Report any inconsistencies in the server security logs.
• Maintain remote access server.
• Maintain & apply global, computer and user policies.
• Maintain AD and server security.

Cloud (AWS and Azure) Infrastructure Environment Administration

• Administer Cloud (AWS and Azure) Infrastructure platform services.
• Check virtual servers and related services performance and management.
• Maintain capacity planning for cloud infrastructure environment and report or act on any inconsistencies.

Standards, Procedures and Policies

• Prepare and maintain any server related documentation.
• Monitor server performance.

Provision of User Support to Business

• Provides 2nd line support for incident management including incident closure.
• Resolve all incidents logged with agreed SLA with the business.
• Monitor and handle incident logged to ensure adherence to SLA’s.
• Identifies; tracks and resolves system problems.
• Escalates system problems or opportunities to software vendor or Application Manager.

Stakeholder Management

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology related qualification.
• Certified Microsoft Active Directory and Server administration.
• Certified Operational framework like ITIL v3 or 4 operations process.
• AWS and/or Azure certification added advantage.
• Relevant 3 years’ experience in Infrastructure Operations environment.
• Experience in Infrastructure service provisioning, configuration, and support.
• Experience in monitoring cloud infrastructure and services for performance and availability.
• Experience in management of home folder and data share structure.
• Experience in administration, management, and configuration of print server service.
• Experience in maintaining Server security at the virtual level.

Technical and Behavioral Competencies Required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.

• Ethics and values.

• Client service orientation.
• Knowledge in Microsoft Active Directory, DHCP, DNS and Server Administration.
• Knowledge of AWS and Azure Cloud Infrastructure environment.
• Documentation skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment.
• Strong analytical and problem-solving abilities.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.

Security Vetting shall be conducted on all prospective employees.

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.