Administrator: Network and Security

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Manager: Network Operations, the successful incumbent is responsible to administer cloud network and security administration, initiatives related to cloud network infrastructures as well as requirements within the Technology and Digital Department to ensure a secure, compliant, efficient, and user-friendly cloud network environments.

Key Performance Areas

Network Administration and Monitoring

• Maintain connection to or from different sites (WAN).
• Maintain backup links.
• Monitor and support Software Defined WAN (SDWAN) including internet connectivity systems, routers, switches, and related monitoring tools.
• Perform daily checks to ensure the high-level health of the network infrastructure.
• Support the Engineer: Infrustracture Operations on execution of network related projects.
• Maintain appropriate, recoverable network implementation supporting documentations.
• Update and monitor network device asset register and network protocols
• Monitor network software firmware.
• Support network cabling provider during installation of network data points.

Firewall and Infrastructure Security Related Services

• Maintain state of Firewall and all Infrastructure security tools.
• Monitor firewall logs and send them to ICT Security team for analysis.
• Perform firewall rules cleanup.
• Monitor Network security infrastructure devices.

Standards, Procedures and Policies

• Comply with approved standards for network services and operation.
• Comply with Information Security standard for network and firewall management.
• Provide network access to systems as per approved Information Security policy.
• Prepare and maintain any network related documentation.
• Continuously seek to improve network performance.

Provision of User support to Business

• Provides 1st and 2nd line support for incident management including incident closure.
• Resolve all incidents logged with agreed SLA with the business.
• Monitor and manage incident logged to ensure adherence to SLA’s.
• Identifies; tracks and resolves system problems.
• Escalates system problems/ opportunities for effective resolutions.
• Deal with inquiries and requests for information from both internal and external stakeholders.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology/ Computer Science related qualification.
• Cisco Certified Network associate (CCNA) and/or Network+,
• Certified Cisco Network Administrator, CompTIA and Microsoft preferred.
• Certified Operational framework like ITIL v3 or 4 process.
• Possession of a Huawei Certified ICT Associate (HCIA) and AWS and/or Azure certification will be an added advantage.
• Relevant 3 years’ experience in Networks and Security operations.
• Experience in Cisco Firewalls, Cisco Routers, Extreme Switches, relevant hardware and software applications as assigned, TCP/IP, DNS, OSPF, BGP and etc.
• Experience in monitoring and supporting networking equipment including network circuits, routers, switches, servers and monitoring tools to ensure network connectivity and availability.
• Experience in the implementation, tunning and managing networking technology infrastructure.

Technical and Behavioral Competencies Required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Knowledge of AWS & Azure network environment
• Knowledge in providing operational and troubleshooting support of LAN, WAN, RAS/ Mobile/ Home Office, Wireless connectivity etc. connectivity including Cisco firewalls, routers, switches, and respective reporting and monitoring tools.
• Thorough understanding of the latest network technologies i.e. SDWAN including related security principles and protocols.
• Documentation skills
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment.
• Strong analytical and problem-solving abilities.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.