Internship Medical Management

The Road Accident Fund’s mission is to provide timely and equitable assistance to those affected by motor vehicle accidents through the provision of appropriate social benefits to ensure financial relief and recovery for qualifying individuals.

Purpose of the Internship: The Road Accident Fund is committed to youth skills development, providing graduates with an opportunity to gain work-based experience. Applications are invited for the Medical Management Internship from unemployed graduates between the age of 18 and 23. The Internship program will run for a period of twelve (12) months. Verification process will be undertaken to verify whether you have previously worked anywhere within the Republic of South Africa.

Work based exposure may include the following:

Key Performance Areas

• Medical Management
• Customer Relations Management (Queries and complaints)
• Stakeholder Management
• General Office Administration, Logistics
• Information Management

Responsibilities

• Provide administrative & operational support to the Medical Management Unit (Head Office), including Case Management
• Assist in consolidating reports and performance statistics from all 5 regional medical management units weekly and monthly
• Assist with analyising systems that are used in in medical operations processes
• Create repositories and maintain all databases used in Medical Management Unit (i.e. claimants on unrdertakings, caregivers, service providers, case managers, stakeholders, etc.)
• Support the handling of stakeholder queries and correspondence, triage by priority
• Reroute escalated queries and allocate them to the relevant region or manager
• Support the development and maintenance of regional databases and contact matrix
• Monitor and track turnaround times in complaint resolution or providing feedback and escalate issues where necessary
• Assist in coordinating stakeholder engagement activities, meetings, and outreach programmes
• Help prepare communication materials, presentations, reports, and briefing documents

• Manage critical communication from Head Office to all regional teams
• Assist with the administration of recruitment process

Qualifications and other Requirements

• Certified copy of Grade 12 / Matric certificate
• B degree / Diploma in  Health Science or related qualification, Business Adminitration/Manangement or Legal qualification
• Certified copy of your ID
• Certified copy of Academic transcript
• Your CV and motivational letter

Technical and behavioral competencies required

The successful candidate will be required to display the following competencies in this role:

• Written and verbal communication skills
• Interpersonal skills
• Detail orientation
• Desire and potential to learn
• Self-motivated
• Basic computer skills
• Prioritize tasks as needed
• Medicolegal background advantageous
• Understanding of managed healthcare or clinical experience

Remuneration

The interns will be awarded a monthly stipend.

NB: Applications can be forwarded to the RAF website.

No hand delivered applications will be accepted.

INSTRUCTION TO PROSPECTIVE APPLICANTS

1. Indicate the province and the reference number for the Internship you are applying for on the subject line.
2. Submit a short CV and a motivational letter as to why your application should be considered with a maximum of 3 pages, applications with no academic transcript will not be considered.

1. Applicants are restricted to apply for a maximum of 3 positions only (to complete an application for each ref number)
2. Applicants must be unemployed, was never employed in the field of the post and never participated in an internship programme in the relevant field of the post previously
3. The applicant must not have previously served as intern before.
4. Should it be found that the applicant previously served as an intern and did not discose that info and it is discovered later, the applicant will be disqualified.
5. Please note that the prospective employees will be subjected to security vetting

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to people with dissabilies

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.

Security Vetting shall be conducted on all prospective employees.

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.