Manager: Digital Delivery

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Senior Manager: Digital Delivery, the successful incumbent is responsible for managing the digital delivery team in executing high-impact projects that enhance the RAF’s digital agility and customer experience. This role will further manage the end-to-end delivery of digital solutions, fostering agile delivery models, collaboration and ensuring that projects are completed on time, within budget and meet or exceed quality standards while maintaining alignment with the RAF’s strategic goals.

Key Performance Areas

Product Quality and User Experience

• Implement regular user testing sessions to gather feedback and identify areas for improvement.
• Apply industry-standard QA practices, including automated and manual testing, to ensure product quality.
• Facilitate workshops with UX designers, developers, and users to ensure alignment on user experience goals and quality standards.
• Review User Acceptance Testing (UAT) results and user feedback reports.
• Monitor user behaviour analytics data to identify areas for User Experience improvement.

Agile and Efficient Delivery

• Adopt Scrum or Kanban frameworks to promote iterative development, flexibility, and continuous improvement.
• Conduct regular sprint planning sessions and retrospectives to refine processes and increase efficiency.
• Monitor key Agile metrics (e.g. velocity, cycle time, etc.).
• Approve continuous improvement initiatives for optimising delivery processes.

Digital Research and Product Design

• Create detailed user personas based on research to guide product design decisions.
• Utilise tools like Sketch or Figma for rapid prototyping, allowing for quick iteration based on user feedback and research insights.
• Review user research findings, personas, and journey maps.
• Participate in product ideation workshops and brainstorming sessions.
• Approve product design mock-ups and prototypes based on user research insights.

Technology Integration and Adoption

• Leverage APIs and integration platforms for seamless connectivity between different systems and technologies
• Ensure that digital products work seamlessly across various devices and platforms.
• Regularly assess and update the technology stack to incorporate new and efficient technologies that enhance product capabilities.
• Collaborate with T&D teams to assess the technical feasibility of product features and integrations.
• Review of technology roadmap and potential integration challenges.
• Lead the evaluation and adoption rate of cutting-edge technologies.

Delivery of Digital Products

• Develop a clear strategy for product releases, including alpha, beta, and full launches, to ensure smooth rollouts.
• Use analytics and monitoring tools to track product performance, user engagement, and to quickly address any issues post-deployment.
• Approval of release criteria and go/no-go decisions for product launches.

Project Management and Delivery

• Participate in the end-to-end digital agility projects, from inception through to delivery.
• Keep up to date with the progress to ensure that projects are delivered on time, within scope, and budget, meeting or exceeding quality standards.
• Participate in stakeholder communication and reporting on project status and outcomes.

Effective Communication

• Conduct needs assessments to understand the target audience, their preferred communication styles, and information gaps.
• Develop clear and concise communication materials tailored to different audiences and channels (e.g., email, presentations, videos).
• Utilise multimedia platforms and interactive tools to enhance engagement and knowledge retention.
• Organise training sessions and workshops to equip employees with the necessary skills to effectively communicate technical information.

Process Improvements and Innovation

• Benchmark against industry best practices to identify areas for improvement in Business processes.
• Conduct internal audits and process reviews to identify inefficiencies and opportunities for optimisation.
• Participate in professional development opportunities related to Business process improvement methodologies.
• Collaborate with technology teams to leverage automation and digital tools to streamline processes.

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders and proactively and progressively manage the relationships.
• Communicate with all levels of stakeholder contact.

Reporting

• Ensure thorough preparation and prompt submission of all regulatory reports concerning the digital delivery team’s activities.
• Provide weekly, monthly and quarterly updates outlining the progress of implementing operational plans for digital delivery initiatives.
• Report on the effectiveness of the Agile delivery and possible improvements.

People Management

• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
• Manage the implementation of people management processes and procedures to control/regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
• Establishing partnerships with technology providers and industry groups to stay ahead of technology trends.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in an Information Technology or a Computer Science or Commerce/ Business or Engineering.
• Postgraduate in Information Technology/ Computer Science/ Business Administration/ Commerce/ Engineering related qualifications will be advantageous.
• Professional certification in Agile Delivery frameworks/ Project Management/ Product Management/ User Experience Design/ Design thinking will be an added advantage.
• Relevant 6 - 8 years’ experience in IT or Product Design or Agile Delivery or User Experience related environment of which 2 years must be management/ area of expertise/ supervisory level.
• Experience in delivering and building enterprise-wide solutions through agile delivery models.
• Experience in driving the development, implementation and maintenance of Power Platform solutions.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.