Senior Officer: Internal Communications

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Manager: Corporate Communication, the successful incumbent is responsible for creating and delivering internal communications to keep staff informed and engaged. The role involves facilitating the delivery of content through internal communication channels, implementing the internal communication strategy, and ensuring alignment with the organisation’s objectives, core values and culture. Additionally, the role supports various business units within the RAF by managing and creating content that promotes engagement and awareness.

Key Performance Areas

Internal Communications

• Create and deliver internal updates and announcements.
• Develop content for internal communication channels, including the intranet and newsletters.
• Conduct interviews and research for internal articles and updates.
• Collaborate with stakeholders to ensure content accuracy and relevance.
• Attend events to gather insights and content for internal communications.
• Explore innovative, cost-efficient ways of engaging with internal stakeholders to enlarge the scope and influence of internal communications in the organisation's strategy.

Content Management

• Language check all internal communications prior to submission for copy editing.
• Ensure all communications maintain a unified, on-brand look and feel.
• Coordinate the design and production of communication materials, including newsletters, posters, videos, infographics and digital content.
• Develop and update templates for internal documents, such as emails, corporate stationary, memos and internal corporate forms.
• Monitor the RAF's internal calendar to ensure timely and relevant communications and that staff are informed of upcoming events.
• Implementing feedback mechanisms to gather input and insights from employees regarding the effectiveness and relevance of internal communications.

Photography, Videography

• Take photos of events and activities for internal usage.
• Record basic videos for internal communication purposes.
• Ensure proper storage of photographs and videos (image and video bank)where applicable work with the Specialist: Production for quality in video production.
• Design newsletters and layouts for internal communications using Adobe InDesign, Microsoft Publisher, or similar software.

Reporting

• Collate and report the number of published communications and other relevant internal communication analytics on a regular basis.
• Provide post-analysis of internal communication campaigns, awareness drives and initiatives.
• Regularly update the Manager: Corporate Communication on weekly and monthly deliverables.
• Provide input into the Corporate Communications Sub Division's monthly and quarterly reports.

Stakeholder Relations

• Assist with inquiries and requests for information from both internal and external stakeholders.
• Engage all levels of stakeholders as required.
• Solicit feedback from stakeholders to understand their needs, concerns, and suggestions, and incorporate this feedback into internal communication plans and initiatives.

Internal Promotional Drives and Initiatives

• Collaborate with other divisions/units on internal drives, campaigns, and initiatives.
• Track project progress and milestones as per agreed standards and timelines.
• Gather and incorporate feedback from stakeholders to inform the planning and execution of internal drives.

Service Provider Liaison and Creative Brief Writing

• Coordinate with service providers to ensure alignment with organisational goals, standards and quality requirements.
• Write detailed and comprehensive creative briefs that will be approved by the Manager and shared with an appointed agency or service provider.
• Inform agencies of the RAF’s Corporate Identify Guidelines and Language Style requirements in order to ensure compliance.

Coordination of Media Production for Corporate Publications

• Collaborate with appointed service providers to oversee the media production process for corporate publications such as the Annual Report, Annual Performance Plan, and Strategic Plan.
• Provide clear direction and guidance to service providers regarding project requirements, timelines, and quality standards.
• Review drafts and proofs before submission to ensure accuracy, consistency, and alignment with organisational requirements.
• Coordinate with internal stakeholders to gather relevant content and input for corporate publications.

Internal Event Coordination and Management

• Plan, coordinate, and execute internal events.
• Collaborate with departments/stakeholders to determine event objectives and logistics.
• Monitor event budgets and coordinate with service providers.
• Communicate event details to attendees and address inquiries.

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in a Communications/ Public Relations/ Marketing related qualification.
• Relevant 4 years’ experience in an Internal Communications or related environment.
• Experience in compiling and managing an organisational calendar of events and happenings for a large organisation such as the RAF.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.