Specialist: Business Office Management

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Senior Manager: Business Relationship Management, the successful incumbent is responsible for providing operational support to the Technology and Digital Department which includes managing day-to-day operations issues within Technology and Digital, acting as a liaison between Head of Department and other departments, and contributing to the development and execution of the Technology and Digital Department’s strategic vision. The role will further foster an innovative, secure, and efficient Technology and Digital environment that propels the RAF towards achieving its strategic ambitions while navigating the complexities of the rapidly evolving digital landscape.

Key Performance Areas

IT Strategy and Governance

• Develop and implement operational plans that align with the Head of Department: Technology and Digital’s strategic vision and RAF’s goals.
• Manage project portfolios within the Head of Department’s office, ensuring efficient resource allocation and timely completion.
• Track progress on key Technology and Digital initiatives and report on achievements to the Head of Department and other stakeholders.
• Conduct regular Technology and Digital governance meetings to review strategies and compliance.
• Utilise Technology and Digital audits and assessments to ensure governance standards are met.

Project and Portfolio Management

• Application of project management methodologies (e.g. Agile) to manage Technology and Digital projects.
• Portfolio analysis to prioritise projects based on strategic value and resource availability in collaborations with other stakeholders (for e.g., ePMO, Business Relationship Management).
• Regular project reviews and adjustments based on performance metrics.

IT Operations and Service Delivery

• Ensure, together with the Technology and Digital Cybersecurity and End-user Computing functions, the implementation of IT Service Management (ITSM) practices to streamline operations.
• Monitoring IT Infrastructure to ensure reliability and performance.
• Ensure that Service Level Agreements are established and reviewed, together with other stakeholders, with internal and external service providers.

Budget and Financial Management

• Develop and manage the budget for Head of Department: Technology and Digital, ensuring responsible resource allocation and expenditure control.
• Track and analyse budget variances, identify areas for cost optimisation.
• Secure resources and funding for Technology and Digital projects and initiatives, justifying expenditures in line with business goals.
• Track and analyse the Technology and Digital budget overall and reporting on budget variances as well as identify cost optimisation opportunities.
• Ensure effective allocation of resources to support strategic initiatives.

Leadership and Team Development

• Lead and develop the Technology and Digital team, fostering a culture of continuous improvement, innovation and collaboration.
• Facilitate leadership development programmes and team-building activities.
• Implement performance management processes for continuous feedback and improvement.

Operational Efficiency and Effectiveness

• Streamline processes within the Head of Department: Technology and Digital office to optimise workflow and resource utilisation.
• Implement performance metrics and reporting systems to monitor Department effectiveness and identify areas of improvement.
• Foster a culture of continuous improvement within the team, encouraging innovation and problem-solving.

Stakeholder Management and Communication

• Serve as a liaison between Head of Department: Technology and Digital’s office, Technology and Digital teams, and other Business Units, fostering collaboration and clear communication.
• Effectively manage stakeholder expectations and address concerns proactively.

Reporting and Analysis

• Regular collection and analysis of digital adoption metrics.
• Creation of dashboards and reports for Senior Management.
• Use of analytics tools for data visualisation and insights generation
• Conducting Return on Investment analysis for digital initiatives.
• Presentation of findings and recommendation for continuous improvements.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology/ Computer Science/ Engineering/ Transportation/ Transportation/ Commercial/Business/ Administration/ Project Management or related qualification.
• Relevant 5 - 7 years’ experience in IT Management, with experience in leading IT projects, teams, and implementing IT strategies that align with business objectives.
• Experience in budget management, negotiations and contracting.
• Experience in working independently in a fast-paced and ever-changing environment.
• Experience in Project Management.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.