Specialist: Business Relationship Mngmt

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Senior Manager: Business Relationship Management, the successful incumbent is responsible for the establishment and maintenance of relationships between ICT and business.

Key Performance Areas

ICT Relationship Management

• Maintain relationship between ICT and internal and external partners (business units, service providers).
• Drive Service Level Agreement (SLA) negotiations to enhance value to a business unit.
• Ensure the business units understand the technology solution, overall solution delivery, and compliance to governance processes, architecture standards, risks etc.
• Research, review, analyse the effectiveness and efficiency of existing requirements-gathering processes, and develop strategies for enhancing or further leveraging these processes.
• Provide support and solutions for the integration of individual systems as well as  to ensure a level of interoperability when required.
• Design and maintain a framework which guides all information systems integration and development, and a methodology which provides effective and responsible information management practices.
• Maintain an awareness of current and proposed technology issues and concerns within RAF and the ICT industry and recommend potential solutions to meet expectations and forecasted requirements.

Service Catalogue Management

• Responsible for the BRM’s service portfolio, including its operations, maintaining the Technology and Digital service catalogue, securing the relevant resources and budget and adhering to the service level agreement
• Harmonize the usage of existing solution or tools for the business-use cases, seeking increased utilisation of applications covering additional business-use cases and operations
• Negotiate and conclude service level agreements or objectives taking account of the ICT service catalogue, liaising with the Platform or Operations Support Specialists and other Technology and Digital business teams, and reporting each month on Service performance using input from the Platform or Operations Support teams

Accountability

• Liaising with the architecture team to ensure ownership of all ICT solutions and their strategy and vision within the BRM’s functional domain or scope
• Managing the complete life cycle and ensuring that solutions are consistent and integrated into the enterprise architecture, with end-to-end process accountability for the solution.

Policy Review and Implementation

• Contribute to developing and implementing departmental policy, standards & procedures, and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Provide feed back the outcome of review meetings to the Senior Business Relationship Manager.
• Provide visibility and reporting on progress with the roadmap, and escalating any issues encountered during delivery that may affect the annual planning.

Stakeholder Management

• Proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Conduct regular SLAs reviews with stakeholders as defined by the Senior Business Relationship Management.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology or Computer Science or Commerce/ Business or Engineering.
• Relevant 5 - 7 years’ experience in an ICT Relationship Management related environment.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.