Specialist: Demand Shaping & Management

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Senior Manager: Business Relationship Management, the successful incumbent is accountable to drive the alignment between Technology and Digital and the Business Units in defining demand requirements, objectives, goals and constraints to ensure that technological and digital solutions resources and capabilities are aligned and prioritized to achieve operational goals. This role focuses on demand forecasting, governance and ensuring the effective delivery of IT services and solutions to support organizational objectives.

Key Performance Areas

Demand Management

• Collaborate with BRMs and business stakeholders to identify, capture, and prioritize IT demands, ensuring alignment with strategic goals.
• Maintain and manage a centralized IT demand pipeline, providing visibility and transparency to stakeholders.
• Ensure business cases are developed by the stakeholders have clear objectives, value propositions and ROI analysis.

Performance Monitoring and Project Management

• Track and measure the delivery and performance of IT projects and services against business expectations.
• Identify performance indicators for programs to be monitored.
• Ensure program or project adheres to relevant legal regulations, industry standards and organisational policies.
• Document and monitor performance of the department’s operational plans and performance of the ICT Strategy.
• Monitor to ensure that implementation is in harmony with the project or program specific operational plans, and report regularly on all activities.

• Monitor an execution of ICT programmes and/or project spanning multiple environments to ensure that they are successfully delivered at the required quality standards as per the business expectations.
• Monitor and track management of ICTs demand management Risk register and implementation of resolutions.
• Monitor and track management of ICTs demand management Audit tracking report and implementation of resolutions.

Operational Management

• Coordinate ICT personnel to ensure efficient monitoring and evaluation of all projects.
• Develop an effective communication framework to enable all parties to share and access all knowledge and information on demands.
• Design and implement a system to identify, analyse, document and disseminate lessons learned from program and project activities.
• Share evaluation results with all relevant teams and ensure that lessons from evaluations are incorporated into the development of all new projects.
• Identify areas for process improvement in demand management and contribute to enhancing the overall IT-business alignment.
• Stay updated on industry trends, tools, and best practices in demand management.

Policy Review and Implementation

• Contribute to developing and implementing departmental policy, standards & procedures, and processes.
• Keep up to date with effective policy and practice execution strategies.

Financial Management

• Assist the office of the Head: Technology and Digital to establish, prepare and monitor budgets for projects.
• Identify the areas for optimising and/or reducing expenses.
• Cost reduction via compliance simplification processes.

Stakeholder Management

• Maintain proactive and progressive relationships with key stakeholders.
• Communicate with all levels of stakeholder contact.
• Facilitate regular demand review forums with business and IT stakeholders.
• Manage stakeholder expectations that influence the demand lifecycle.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology/ Information Systems/ Computer Science/ Business Administration/ Project Management.
• COBIT or ITIL certified will be an added advantage.
• Relevant 5 - 7 years’ experience in ICT project management and relationship management.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.