Specialist: Technology and Digital Business Analyst

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Senior Manager: Business Analytics and Continuous Improvement, the successful incumbent is accountable to gather, analyse and evaluate business requirements, user needs and functions, using accredited methodologies and supporting software, with the objectives of improving business processes and procedures and automating processes and routing activities.

Key Performance Areas

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Business needs and requirements

• Gather the requirements from users.
• Analyse user requirements.
• Document user requirements.
• Validate documented requirements with the user and get signoff.

Feasibility Studies

• Research on proposed user requirement specifications.
• Identify benchmarks and best practices.
• Apply best practices and benchmarks to document proposal findings.
• Make suggestions and recommendations based on research findings.

Design Solution Proposal

• Design business process.
• Logical system design.
• Determine system data flow.
• Execute technical design:
• Database layout.
• User interface design.
• Schedule JAD session to sign off design specification.
• Ensure integration of new systems with enterprise systems.

System Testing

• Analyse changes requested by users (Change control).
• Assist developers in performing impact analysis on the system based on envisioned changes and recommend alternative solutions if necessary.
• Document changes and present then to developers.

System Training

• Assist system development team in system integration testing.
• Assist system test analyst in creation of test packs.
• Assist in documentation of bugs found during system testing and facilitate in fixing those bugs.
• Assist in system performance testing.
• Facilitate user acceptance testing.
• Ensure final product compiles with specifications.
• Get system sign-off prior to implementation.

Reporting

• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Ensure regular and periodic reports are sent to the Manager for review and submitted as and when required to provide progress updates and/or inform management decisions.
• Development of proposals, briefings, presentations, reports, and other documentation and providing management information both verbally and in report format.

Documentation

• Maintain system technical & functional specifications documents.
• Maintain solution design documents.
• Provide the same during quality audit.

Stakeholder Management

• Maintain proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Presentation of data findings in an easy-to-read and understandable format.

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in Computer Science, Information Systems, Information Technology or Computer Engineering related qualification.
• Certificate in System Analysis and Design
• Certificate in ITIL will be an added advantage
• Relevant 5-7 years' experience in requirements gathering, system analysis and design environment.

Technical and Behavioral Competencies Required

• Resilience.
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Client Service Orientation
• Change Management
• Conflict Management
• Critical and innovative skills
• Policy conceptualisation and formation
• Risk Management
• Programme/ project management
• Service Delivery Innovation
• Reporting
• Analysis
• Innovative & Judgement/ problem solving
• Knowledge of UML & tools like Rational, Business processing mapping

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.