Technical Product Owner: CRM Platforms

The Road Accident Fund’s mission is to provide timely and equitable assistance to those affected by motor vehicle accidents through the provision of appropriate social benefits to ensure financial relief and recovery for qualifying individuals.

Purpose of the Job: Reporting to the Senior Manager: Platforms Engineering, the successful incumbent is accountable to plan, coordinate, and supervise all activities related to the design, development, and implementation of organisational information systems and software applications. The incumbent is also accountable to ensure that new applications or systems are developed or enhanced by enforcing agreed upon standards of software development, documentation on new systems. Ensure that RAF systems are on the latest technology.

Key Performance Areas

Application Development

• Manage the entire software development lifecycle (requirements gathering, designing the solution, implementing, testing and deployment) for new applications, enhancements to existing applications.
• Manage development, design, and implementation of new applications and changes to existing computer systems and software packages.
• Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.
• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
• Manage development, design, and implementation of new applications and changes to existing computer systems and software packages.
• Manage development, review, and certification of all backup and disaster recovery procedures and plans.
• Manage development of a plan to implement key initiatives (application systems) and obtain sign-off from the Head.
• Define, plan and manage releases of technology updates.
• Ensure that technology is correctly licensed.

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, standards & procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Prepare and submit regulation reports as required to provide progress updates and inform management decisions.
• Develop reports or policies or standards and procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Develop functional reporting systems for management, projects, or performance reporting.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders in relation and proactively and progressively manage the relationships.
• Communicate with all levels of stakeholder contact.

People Management

• Ensure the sourcing, development and retention of a high-performance team.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
• Manage the implementation of people managment processes and procedures to control or regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
• Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology or Computer Science related qualification. 
• Postgraduate in Information Technology or Computer Science related qualification will be an added advantage.
• Relevant 6 - 8 years’ experience in Information Technology or software development or a programming design and systems management related environment of which 2 years must have been on a management or supervisory level.

Technical and Behavioral Competencies Required

• Resilience.
• Network and alliance.
• Employee engagement.
• Ethics and values.
• Change management.
• Critical and innovative thinking.
• Policy conceptualisation and formulation.
• Risk Management.
• Stakeholder development and relations.
• Reporting.
• Applications development frameworks.
• Applications software development life cycle (SDLC) concept.
• Database design and administration.
• Data management.
• Systems analysis.
• Program design/programming including Visual Basic, Java, C#, MVC and dotNetCore.
• Applications testing.
• Technical writing.
• Troubleshooting and maintenance.
• Working Knowledge of Cloud Computing (Azure and AWS).
• Working knowledge of Containerization and Microservices (Kubernetes/ Dockers).

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.

Security Vetting shall be conducted on all prospective employees.

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.